TCSP strives to provide the ultimate experience for tennis players. In order to deliver on that experience, TCSP requires every player and member to uphold its policies and treat one another, the staff and the facility with courtesy and respect.
Providing the ultimate experience for tennis players
Updated Policies for Programs & Classes
Make-Up Policy: Please note that TCSP does not offer a make-up policy for missed classes. There will also be no issuance of account credit or financial refunds for missed classes.
Substitute Policy: Only members are allowed to substitute in the following adult classes: Ball Machine Clinics, Cardio Tennis, Wimbledon Workout, and Boot Camps. Instructional classes such as Tennis 101, Play Instructs, and Clinics, will not allow substitution for the sake of a program’s continuity. No substitutions are allowed in Junior program classes either.
Drop-In Policy: Only members are allowed to drop into the following classes, if space is available: Ball Machine Clinics, Cardio Tennis, Wimbledon Workout, and Boot Camps. Drop-ins are not available for classes with full registrations or instructional classes, in order to avoid potential over-enrollment or disruption in class continuity. Members are allowed to drop in on a space-available basis 15 minutes prior to class start time (payment must be taken prior to the start of class at the Front Desk). Please call the Front Desk to check for space availability.
Class Change / Refund Policy: Schedule changes must be secured by the first Sunday of each session, and can only be done on a space available basis. No schedule change(s), refunds, or account credit will be allowed after the first Sunday of each session. For instance, if the first day of the session is Monday, January 04, 2016, then the last day to withdraw from a class is Sunday, January 10, 2016. Refunds will be issued in the form of Account Credit, and may be prorated depending on which day you withdraw. Account credit will only apply to the use of tennis-related activities, i.e. programs, lessons, clinics, court and ball machine rentals, and USTA/Cup team activity. Credit from classes and programs cannot be applied towards the Pro Shop or Cafe purchases. With the exception of injury (via Doctor’s note) or moving outside of a 30-mile radius from TCSP, no cash refunds will be issued.
Level Policy: Players need to have an NTRP Rating on file in order to register for classes and programs. If you have a verifiable USTA rating, we’ll use that rating for you in our system. If you do not have a rating, please come to our Evaluation Clinic on the 1st Saturday of each month at 3:45 PM – 5:00 PM. Cost is $5. Call the Front Desk to sign up. Alternatively, you may schedule a 15-minute evaluation with one of our Pros by emailing our private lesson coordinator at firstname.lastname@example.org. Private evaluation times are available Monday – Friday at 9:15 – 9:30 AM and cost is $20. Note that the TCSP Instructional Staff reserves the right to make appropriate placement adjustments as they see fit anytime during the course of any class.
Behavior and Conduct of Children: TCSP expects children to exercise respectful behavior; disruptive behavior is grounds for dismissal from the TCSP facility. For more details, please refer to TCSP Policies & Procedures under Supervision and Conduct of Children Policies.