To view a full list of all TCSP policies and procedures click here.

Classes and Private Lessons

Class Change / Refund Policy: Schedule changes must be secured by the first Sunday of each session, and can only be done on a space available basis. No schedule change(s), refunds, or account credit will be allowed after the first Sunday of each session. For instance, if the first day of the session is Monday, January 04, 2017, then the last day to withdraw from a class is Sunday, January 10, 2017.

Refunds will be issued in the form of Account Credit, and may be prorated if you withdraw after the first class meeting. Account credit will only apply to the use of tennis-related activities, i.e. programs, lessons, clinics, court and ball machine rentals, and USTA/Cup team activity. Credit from classes and programs cannot be applied towards the Pro Shop or Cafe purchases. In case of injury, a doctor’s note is needed for account credit.

Class Make-Up Policy: Please note that TCSP does not offer a make-up policy for missed classes. There will also be no issuance of account credit or financial refunds for missed classes.

Substitution Policy: Please note that TCSP does not allow substitutes for any tennis or fitness classes. You cannot have anyone fill in for you in a class.

Class Drop-In Policy: Only members are allowed to drop into open fitness and tennis workout classes. TCSP will manage Drop-In requests for all Live Ball / WW and Cardio Tennis classes in the following manner for members:

    1. Players wishing to Drop-In must sign their name on the Drop-In Waiting List at the Front Desk (first-come first-serve basis).
    2. Players will need to wait in the lobby 5-10 minutes for attendance for registered players to be taken.
    3. Players will not be allowed onto the court without signing in at the Front Desk nor will they be allowed to warm up on court while waiting.
    4. Players will then be given the approval to join based on availability and in order of the Drop-In Waiting List.
    5. Players will not be guaranteed a space for Drop-In despite what an instructor may have told them previously.

Drop-in rates will apply. No drop-ins will be admitted after 15 minutes. Drop-ins are not available for tennis clinics, in order to avoid disruption in class continuity.

Private Lesson Cancellation Policy: Players must contact their Tennis Pro or our Private Lesson Coordinator (lessons@tenniscentersandpoint.com) directly if they are unable to attend a private lesson. If canceling within 24 hours prior to your lesson, you are still responsible for paying the cost of the entire lesson.

Court Reservations

Payment Policy: The person whose name a court reservation is initially made under is responsible for payment of the entire court fee. If you wish to split the fee among multiple party members, it is your responsibility to do so at the Front Desk before your court time.

Court Time Cancellation Policy: Members canceling court reservations (Ball Machine Hitting Lane included) within 48 hours prior to the court time will be charged the full singles court fee ($40).

Ball Machines: Ball Machines are available for an additional $10 fee per court time. When using the Ball Machine, members are expected to have picked up all balls, wheeled the Ball Machine and Ball Mower back to their storage spaces, and swept surplus ball fuzz off of the court by the end of the court time. We recommend allocating 6-7 minutes at the end of your court time for cleanup. For first time users, please see the Front Desk for assistance. Ball Machines cannot be reserved online. To check availability and to reserve, call the Front Desk at (206) 522-5008.

Ball Machine Hitting Lane: The Ball Machine Hitting Lane (BML) is available in 30 or 60 minute increments. When using the BML, members are expected to have picked up all balls and leave area clean by the end of the court time. A maximum of 2 people at a time are allowing in the area. If there are more than 2 people rotating out is required.

Ball Hopper Policy: No outside ball hoppers are allowed. A hopper of balls is available for rent for $5. Ball hoppers are only allowed for use in the following cases: (1) a parent feeding balls to a family member (2) to practice serves. Balls must be picked up by the end of the court time.

Music: Please be aware that classes such as Cardio Tennis, Wimbledon Workout, Ball Machine Clinics, and Live Ball Clinics play music to provide a unique experience. Pending availability, you may make a request for a court away from a clinic that will use music by checking in at the Front Desk before your court time, or by calling the Front Desk at time of booking.

Coaching: Private lessons and drilling by coaches other than TCSP Tennis Pros is prohibited

 

Billing and Facility

House Account Policy: TCSP processes payments for each member account by charging the card associated with that account for the entire balance on the account every Monday morning. If an account does not have a card associated with it or the card on file is declined, that member will have 7 days after the first failed transaction to remit payment for all outstanding charges. Accounts with outstanding balances older than 7 days will have their memberships suspended until their billing information has been updated, and they will be unable to enroll in classes and private lessons, reserve court times, or play in USTA leagues. Once we have received payment, all suspended services will be reactivated. Please call the Front Desk after remitting payment to ensure that your membership is reactivated.

Unaccompanied Minors: Children 12 years and younger are not permitted to be unaccompanied by a parent or guardian other than during a registered program, class, or lesson.

Inclement Weather Policy: TCSP will operate per normal operating hours and schedules even in the event of snow or icy conditions. TCSP will not close based on local school closures and members are still required to cancel their court reservations per the court cancellation policies if they feel they would not be able to travel safely.

Given snow forecasts typically advise of winter conditions 3-5 days in advance, there should be adequate time to cancel if necessary. TCSP encourages members to call the club for the latest information, especially early morning classes.

If conditions cause the facility to close while operating: Then advance court reservations will be notified via email and not charged for that day’s court reservation if not used. Canceled clinics will be credited to each player’s account for that day. If in the middle of a  private lesson or court reservation, then TCSP will wait for you to complete your court or clinic and then close for the remainder of the day. Should you choose to leave a lesson or court early, no credit will be issued.

Alcohol: Teams and individuals are prohibited from bringing any type of alcohol into the facility. Alcohol and other beverages are available for purchase at Center Court Cafe. Alcohol purchased from the Center Court Cafe can only be consumed upstairs in the Main Building and cannot be taken downstairs, outside, or to the North Building.